FAQ
How can I cancel my order ?
Order can be cancelled only before the shipping has started. Once you receive the shipping message the order can’t be cancelled now.
How do I create a return request ?
Return can be initiated in 3 simple steps
Click on my orders
Choose the item to be returned
Enter the details requested and create a return request.
Why has my return request been declined ?
This happens in cases like, if the item you returned has been used, or the product is damaged or the original tags are missing. In these situations, the return request is cancelled and the customer is no more liable for refund and we take no liability in this regard.
How will I get back my refund amount ?
The refund amount of your shopping is credited into your provided bank account. The refund amount by us is never paid as cash in hand.
How will be my order delivered ?
The order placed is delivered by our logistics department at the address mentioned by the customer along with the pin code.
Is there any offline store available to shop ?
We do have our main office in Lucknow but currently we are not available with offline shopping stores.
Can I check the status of my order after buying ?
What if I couldn’t receive my order today ?
Can I track my order after shipping ?
The delivery of my order is delayed what should I do now ?
How can I pay for my orders? Is COD available on all orders?